1. Scope and roles
This Policy covers Accordelle’s websites and service. For HOA application data submitted for a customer, the customer generally determines the purpose and means of processing and acts as controller/business; Accordelle acts as processor/service provider. Accordelle is controller for account, billing, security, and direct website data.
2. Information collected
Accordelle may collect account identity and email; organization, community, role, and billing details; homeowner name, email, property address, project description, uploaded plans/photos/specifications, reviewer notes, decision rationale, and activity history; device, browser, IP, security, and usage data; and support communications. Payment-card details are handled by Stripe rather than stored directly by Accordelle.
3. Sources
Information comes from account users, customers and their authorized representatives, homeowners submitting forms, uploaded documents, service interactions, Stripe, authentication providers, and security/hosting systems.
4. Uses
Accordelle uses information to provide and secure accounts; process requests and files; check completeness; extract and organize facts; compare content with configured rules; create packets; support teams; process billing; communicate service notices; prevent abuse; troubleshoot; comply with law; and improve reliability. Customer content is not sold.
5. Disclosures
Information may be disclosed to authorized customer users, hosting/storage/authentication/payment/support vendors acting under contract, professional advisers, authorities when legally required, and a successor in a corporate transaction. Accordelle does not disclose customer content for cross-context behavioral advertising.
6. AI and document analysis
Uploaded content may be processed by automated extraction and analysis systems to provide requested features. Outputs may be incomplete or wrong and require human verification. The separate AI and Document-Analysis Disclaimer provides additional detail.
7. Retention and deletion
Account and customer content is retained while needed to provide the service, follow customer instructions, resolve disputes, secure the platform, and satisfy legal obligations. Customers may request export or deletion subject to applicable law, contractual requirements, security needs, and ordinary backup cycles. Customers are responsible for defining association-specific retention requirements.
8. Security
Accordelle uses reasonable administrative, technical, and organizational safeguards, including access controls and protected hosting. No method is completely secure. Customers must use appropriate roles, limit unnecessary sensitive data, and report suspected incidents.
9. Privacy choices and rights
Depending on location, individuals may have rights to access, correct, delete, obtain, or restrict processing of personal information, and to appeal a denied request. Accordelle will route requests concerning customer-controlled HOA records to the relevant customer. Identity verification may be required.
10. Children
Accordelle is a business service not directed to children under 13 and is not intended for a child to create an account. Customers should not submit children’s information unless lawful and necessary for an authorized association process.
11. International use
Accordelle is operated from the United States. A customer using the service from another country is responsible for confirming that its use and transfer of information to the United States is lawful. The parties will use legally required transfer safeguards when applicable.
12. Changes and contact
Material changes will be posted with a revised date and additional notice when legally required. Service: Accordelle, operated from Arizona, USA; legal, privacy, billing, and support email: AccordelleSupport@gmail.com.